Energy and Utilities Field Service Management | Praxedo
Praxedo: Energy and utilities Field Service Management software.
With our innovative Field Service Management (FSM) solution, jobs assigned to your technicians are easy to complete – from utility network maintenance operations to service calls made by consumers at the energy supply level.
Keep water, gas and electricity flowing.
Professionals in the utilities industry are under constant pressure to make sure the population has an uninterrupted supply of drinking water, electricity or gas.
It’s time to lighten your workload and streamline work order management with a smart solution designed for energy and utilities. Praxedo helps make better operational decisions and manage quick responses to emergency calls.
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Manage energy and utilities jobs that align with industry standards.
Looking for energy and utilities management software that can help you manage service calls and maintenance?
Praxedo’s Field Service Management solution is a powerful tool that improves productivity, optimizes scheduling for high volumes of complex service calls, and empowers your technicians.
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Why can you trust Praxedo?
It improves
customer service and communication using real-time notifications
It streamlines
management of work orders
It adapts easily
to complex organizations (multiple divisions and sectors)
It improves
quality of data collected with IoT
Our clients’ experiences in energy and water utilities
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Energy and Water Utilities
14 Technicians
Praxedo has truly changed our company and how we operate, in a very positive way.
Nathan Powell
Partner
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Solar Energy
20 Technicians
Our customer satisfaction rate has increased by 30%, reflecting the improved quality of our service and the responsiveness of our teams.
Charles Moquin
President
[Read more](/content/customer-stories/wattsun-innovation/ "Read more"/index.html)
Energy and Water Utilities
140 Technicians
Praxedo’s solution allows us to easily identify and send the right technician to the right place, at the right time, in just a few clicks.
Adrien Wicker
IT Services
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Customers like you.
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Essential features for energy and utilities professionals.
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Maximize technician workloads.
One of the major benefits of the Praxedo solution is its scheduling functionality that makes it easy to dispatch technicians efficiently. Use the SmartScheduler to quickly and automatically manage a large number of field jobs in wastewater treatment plants, for electrical distribution transformers or even for a distribution gas line. It saves loads of time by analyzing your team’s skills, time requirements, customer asset availability and location, then instantly optimizes their dispatch. Technicians are assigned the best-fit appointments as close as possible to their current location for better service quality, improved responsiveness and maximum profitability.
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Send real-time information about jobs.
Tracking your workforce activity in the field in real time is critical. Seeing technician progress throughout the work day helps dispatchers manage customer requests and gives them updates on job status. With Praxedo’s mobile app, technicians always have their schedules up-to-date with just a few taps. They can also check the work order history, avoid time-consuming phone calls to the office and unnecessary trips to fetch their instructions and route for the day.
[Schedule in real time and track progress](/content/product-tour/optimize-planning/#block_6092bbf944cd4_2 "Schedule in real time and track progress"/index.html)
Get the most from your equipment and teams.
Praxedo helps you get the most out of your equipment and your team by tracking technician availability, service call progress and equipment use for optimized scheduling and better-managed job sites. Praxedo can schedule multiple assignments within the same service order and allows you to easily create and configure recurring visits.
Connect your ERP/CRM/Accounting software to our Field Service Management solution for the energy and utilities industry.
Praxedo seamlessly connects to your information system thanks to a wide range of ERP/CRM/accounting software standard connectors or our open APIs.
and more…
Your most frequently asked questions about Field Service Management (FSM) software in the energy and utilities industry.
How does Praxedo optimize technician routes for the energy and utilities industry?
Networks maintenance is a top priority and field resources must be adequately dispatched to reach the highest level of performance. Praxedo’s Smart Scheduler module automatically optimizes technician routes while taking into account multiple variables, including skills, service locations, trips, work order types, and the equipment involved.
What features does the Praxedo app have for energy and utility industry field technicians?
Praxedo’s easy-to-use features make work simpler and more enjoyable for professionals in the energy utilities industry. These include route optimization with Praxedo’s Smart Scheduler, job tracking and more.
How is utility network maintenance work changing?
Recently, this industry has undergone a digital transformation of their business processes. To accommodate, the right Field Service Management software must be able to tackle the challenges specific to their industry.
How does field service software support energy management services?
Energy and utilities field service management is a high-stakes balancing act. Utilizing specialized energy field service software allows teams to automate scheduling and stay ahead of critical repairs.
What should utilities look for in field service management software?
It must be scalable, automated, and tracked in real-time. Energy utility field service management software must support recurring visits, emergency dispatches, and various types of assets.
Can field service tools integrate with energy management software solutions?
Yes. They can integrate easily with leading energy management software solutions, providing a unified platform for field operations and back-office systems.