Field Service Management Solution Product Tour | Praxedo
All the features of a complete business solution.
In the office,
make job planning simple.
Dispatch or field managers have a complex job of juggling between the management of work order requests and keeping tech schedules up-to-date. Make their job easier and guarantee service excellence. Organizing schedules for field techs is always smooth sailing with our field service software.
[Request a quote](/content/quote-request-form/ "Request a quote"/index.html)
In the field,
effectively carry out your assignments.
Field technicians equipped with the Praxedo app feel empowered having access to all work order information at the palm of their hands.
[Request a demo](/content/demo-request-form/ "Request a demo"/index.html)
A rich feature set designed for techs on the move
[Connected mobile teams](/content/product-tour/always-connected-with-the-mobile-app/ "Connected mobile teams"/index.html)
The Praxedo mobile app offers around-the-clock connectivity to field workers, even when they’re out of range!
[Learn more](/content/product-tour/always-connected-with-the-mobile-app/ "Learn more"/index.html)
[Autonomy in the field](/content/product-tour/a-central-hub-for-your-field-techs/ "Autonomy in the field"/index.html)
With the Praxedo app in hand, technicians optimize their own productivity while out on jobs.
[Learn more](/content/product-tour/a-central-hub-for-your-field-techs/ "Learn more"/index.html)
[Information exchange in the field](/content/product-tour/information-sharing-supporting-field-technicians/ "Information exchange in the field"/index.html)
Field techs are prepared in advance for every service call with access to job details and history. Your knowledge on customers is enhanced with the info they gather in the field.
[Learn more](/content/product-tour/information-sharing-supporting-field-technicians/ "Learn more"/index.html)
[Digitized work order reports](/content/product-tour/work-order-reports/ "Digitized work order reports"/index.html)
Build customizable forms and instantly receive reliable reports on the mobile app.
[Learn more](/content/product-tour/work-order-reports/ "Learn more"/index.html)
Customer satisfaction
that just keeps getting better.
Gain the loyalty of your customers by giving them the experience they expect with effortless, real-time communication and total transparency through job updates.
[Speak with an expert](/content/information-request-form/ "Speak with an expert"/index.html)
TOOLS THAT MAKE ALL OF YOUR CUSTOMERS HAPPY.
[Grant access to the customer portal](/content/product-tour/work-order-followup/ "Grant access to the customer portal"/index.html)
Build customer relationships by giving them direct access to status updates for their work orders.
[Learn more](/content/product-tour/work-order-followup/ "Learn more"/index.html)
[Automated job tracking alerts](/content/product-tour/automated-customer-messages/ "Automated job tracking alerts"/index.html)
Set up text or email notification alerts to tell your customers how your services are going.
[Learn more](/content/product-tour/automated-customer-messages/ "Learn more"/index.html)
[Improve the customer experience](/content/product-tour/know-what-your-field-techs-are-up-to-in-real-time/ "Improve the customer experience"/index.html)
Your customers are notified when your field tech arrives, can sign the work order report right away, and can pay for a job well done on the spot.
[Read customer stories](/content/customer-stories/ "Read customer stories"/index.html)
Commercial Kitchens
23 Technicians
I would definitely recommend Praxedo… It has taken us from what I would call paper days into this new age, and it offers way more things that are relevant to how we operate now.
Derek Glegan
Director of Operations
[Read more](/content/customer-stories/dsl-northwest-derek-glegan-v2/ "Read more"/index.html)
Telecommunications
5 Technicians
Praxedo gives me the ability to go home at a normal time in the evening. I’m saving at least three hours a day by using Praxedo and its automated steps.
Stevenson McHenry
Outside Plant Supervisor
[Read more](/content/customer-stories/case-studies-mblink-praxedo/ "Read more"/index.html)
50 Technicians
Our technicians used to spend up to 30 minutes at a job site just filling out paperwork. Now it’s much more seamless, 5 to 10 minutes depending on how many notes they need to add. It’s definitely saved them a lot of time.
Kiely Joyce
Business Analyst
[Read more](/content/customer-stories/bargreen-ellingson-kiely-joyce/ "Read more"/index.html)
Praxedo also offers a well-versed customer support team.
[How Praxedo’s team supports you](/content/guidance-and-support-teams/ "How Praxedo’s team supports you"/index.html)
Step 1.
Before you subscribe
Our pre-sales team will actively listen to your business requirements and help you better understand how Praxedo can meet your expectations.
Step 2.
As you implement
Our team of experts will help you implement the solution by providing assistance and training.
Step 3.
Once you’re a customer
Our responsive, local support team will answer your technical questions and provide assistance to set you up for success.
Praxedo seamlessly integrates with your ERP or CRM.
Sync the Praxedo Field Service Management solution to your ERP/CRM or Accounting software thanks to or full line of connectors and open APIs.
and more…
[See our connectors and APIs](/content/erp-crm-accounting-software-connectors-apis/ "See our connectors and APIs"/index.html)
A secure and robust solution.
[Learn more about the security and hosting of your data](/content/security-and-hosting/ "Learn more about the security and hosting of your data"/index.html)
Robust platform
200,000 synchs a day
High availability
Greater than 99.9% over 12 months
Top of the line security
Backed up on three remote servers
24/7 monitoring
Real-time test probes
The Praxedo solution was designed by humans for humans.
For decision-makers For IT managers For supervisors For field technicians
For decision-makers
Only an innovative cloud-based solution can set you apart from the competition. Ramp up productivity for your teams and boost profitability for your business. Increase customer loyalty by making every service call an opportunity to build a stronger, long-lasting relationship.
[Speak with an expert](/content/information-request-form/ "Speak with an expert"/index.html)
Food Waste Recycling
40 Technicians
Because the application is connected to an RFID chip reader that’s installed in each truck, we can automatically load data into the Praxedo application to accelerate delivery of customer reports and billing times. It’s a real competitive advantage in our market.
Fabien Delory
Chief Executive Officer
[Read more](/content/customer-stories/how-moulinot-improved-traceability-of-food-waste-collection/ "Read more"/index.html)
For IT managers
An end-to-end turnkey cloud-based solution that is ISO 270001 certified and hosted in North America and Europe. The Praxedo platform seamlessly integrates with your existing information system. No more in-house maintenance or downtime during large scale-ups.
Medical Equipment
150 Technicians
Praxedo helped us improve our responsiveness and reliability. With the electronic service reports that are instantly sent after each job is completed, we’ve been able to reduce our invoicing times from 5 weeks to 24 hours.
Emmanuel Chauvelin
Technical Services Director
[Read more](/content/customer-stories/how-henry-schein-reduces-invoicing-times-from-5-weeks-to-24h/ "Read more"/index.html)
For supervisors
Supervisors with a clear overview of their operations can be agile when coordinating teams in the field, and keep in constant contact. Save precious time with smart job scheduling, plus easily share critical information with customers and contractors in real time.
[Request a demo](/content/demo-request-form/ "Request a demo"/index.html)
Windows and Doors
9 Technicians
When I discovered Praxedo, I immediately realized it was THE solution we needed (…) Praxedo allows us to have an overview of our operations, to better plan our work and to optimize our teams’ movements.
Dereck Dery
Director of Operations
[Read more](/content/customer-stories/how-store-urbain-boosted-their-business-development/ "Read more"/index.html)
For field technicians
Make their workdays better by cutting down on unnecessary trips and paperwork. With the help of convenient, embedded technology, technicians are more autonomous, efficient and always informed on schedule changes through their mobile app.
Commercial Kitchens
165 Technicians
Praxedo is really a good tool — it’s very practical and meets the needs of our technicians.
Luc Lemarchand
Technical & Quality Manager
Your most frequently asked questions.
What are the key features of Praxedo’s FSM software?
Praxedo’s top three field management tools include work order management, detailed job instructions for field technicians, and optimized scheduling. But the list goes on…
Which industries does the Praxedo field service management platform cater to?
Praxedo is a remote management solution ideal for companies that have technicians in the field that deal with repair and maintenance or any other type of field job. Regardless of your industry, Praxedo can improve your quality of service whether you belong to the telecommunications, HVAC, energy, etc.
How does field service management make your company more profitable?
The key to your business’ success is to optimize schedules. It distributes the workload evenly and prevents productivity losses. Our digital solution ensures seamless, real-time job traceability and keeps everyone in the loop.